1
Introduction & Scope
Welcome to qq778. As one of Bangladesh's most trusted online gaming platforms, we place your privacy at the top of our priorities. This privacy policy explains what data qq778 collects, why we collect it, and how we keep it secure.
This Privacy Policy qq778.org Applicable to all users of the website and its associated mobile applications. By creating an account or using our services on the platform, you are deemed to have accepted this Privacy Policy.
This policy is aligned with international data protection standards, particularly the GDPR (General Data Protection Regulation). qq778 never sells your data to third parties.
If any questions come to mind while reading this privacy policy, our support team is always here to help. Reach us via live chat or email.
2
What Data We Collect
Qq778 collects certain types of information to operate its services properly. This data falls into two main categories: information you provide directly, and information collected automatically.
Information You Provide Directly:
- Identity Information: Full name, date of birth, national ID number.
- Contact Information: Mobile number, email address, current residential address.
- Account Information: Username, password (stored encrypted), and security questions.
- Financial Information: Deposit and withdrawal methods, payment history (bKash/Nagad/Rocket numbers).
- Verification Documents: Copies of NID, passport, or other government-issued ID uploaded during the KYC process.
Automatically Collected Data:
- Device Information: IP address, device type, operating system, and browser version.
- Usage Data: Login time, game history, bet amounts, and outcomes.
- Location Data: Approximate geographic location (IP-based) — not precise GPS coordinates.
- Cookie & Tracking Data: Session cookies, performance cookies, preference cookies.
| Data Type |
Data Collection Methods |
Mandatory |
| Name & Contact |
Registration Form |
Yes |
| Payment Information |
Deposit/Withdrawal |
Yes |
| KYC Documents |
Manual Upload |
On Withdrawal |
| IP & Device |
Automatic |
Security |
| Gaming History |
Automatic |
Services |
| Cookie Data |
Browser |
Optional |
3
Purpose of Data Use
Qq778 uses collected data only for specific, legitimate purposes. Your information is never used in any way that violates this privacy policy. Below is a detailed breakdown of what data we use and why:
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Account Management & Verification: Your personal information is used to complete the registration process, verify your identity, and keep your account active.
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Financial Transaction Processing: Payment information is used to process deposits and withdrawals securely and to maintain a record of transaction history.
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Security & Fraud Prevention: IP, device, and transaction data are analyzed to prevent unauthorized access, money laundering, and bonus abuse.
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Customer Support: Your contact information is used to quickly resolve complaints, answer questions, and address any issues you raise.
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Personalized Experience: Your gaming history is used to personalize game suggestions, promotional offers, and interface settings.
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Legal Compliance: Data may be used to fulfill requests from government or regulatory authorities and to comply with licensing requirements.
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Responsible Gaming Monitoring: Gaming patterns are analyzed to identify signs of addictive behavior and provide timely support to users.
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Marketing Communications: With your consent, we send updates about new offers, bonuses, and games via SMS or email. You can opt out at any time.
Important: qq778 never sells your data to advertisers or any other company. Data use is always limited to the purposes outlined in this policy.
4
Cookies & Tracking Technologies
Qq778 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve your browsing and gaming experience.
Cookie Types:
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Essential Cookies: These cookies are essential for the website to function properly. They are used to maintain login sessions, perform security checks, and support core functionality. They cannot be disabled.
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Performance Cookies: Used to identify which parts of the site experience the most issues or slow load times. This data is fully anonymized.
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Functionality Cookies: Used to remember your preferred language, time zone, and display settings.
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Analytics Cookies: Analyzes overall user behavior to help improve the platform.
Cookie Controls: You can block or delete non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features.
5
Data Sharing & Third Parties
Qq778 never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances.
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Payment Processor: Only transaction-related information is shared with approved payment gateways, including bKash, Nagad, and Rocket, solely to process deposits and withdrawals.
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KYC Verification Service: Required documents may be shared with licensed third-party KYC providers for identity verification purposes.
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Legal Authorities: Disclosing information to relevant authorities under court orders, government investigations, or anti-money laundering laws is a legal obligation.
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Technology Provider: Cloud hosting, cybersecurity, and analytics providers may process limited data under strict confidentiality agreements.
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Game Provider: Live game and slots software providers may receive minimal data necessary to ensure gameplay functionality.
All third parties are bound by strict data processing agreements with qq778. They may only use data for specified purposes and are not permitted to share it further.
6
Data Retention & Security Measures
Qq778 uses industry-leading security technology to protect your data. Our servers and databases undergo regular security audits.
Security Measures:
- 256-Bit SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
- Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
- Two-Factor Authentication (2FA): You can enable OTP-based two-factor authentication for an added layer of account security.
- Firewall & DDoS Protection: Enterprise-grade firewall and DDoS mitigation systems are active around the clock.
- Regular Security Audits: Regular penetration testing and vulnerability assessments are conducted by third-party cybersecurity specialists.
- Access Control: Staff are granted access only to the information necessary for their role (principle of least privilege).
Data Retention Period:
- Active account data: retained for as long as the account remains active.
- Financial transaction records: a minimum of 5 years, as required by law.
- KYC documents: 5 years after verification, or as required by law.
- After account closure: data required to meet regulatory obligations may be retained for up to 7 years.
7
Your Rights
Under qq778's privacy policy, you have specific rights over your own data. We fully respect these rights and make them easy to exercise.
Right to Access Your Data
You can request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Object to Processing
You may object to marketing communications or profiling at any time.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to Restrict Processing
You may request a temporary restriction on the processing of your data under certain circumstances.
To exercise any of your rights, please reach out to our support team. Requests are typically processed within 30 business days. In some cases, full deletion may not be possible due to legal obligations.
8
Children's Privacy
Qq778 is an adult gaming platform. Our services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
A Note for Parents: If you believe your minor child has registered on our platform, please contact our support team immediately. We will promptly close the account and delete all associated data.
We verify date of birth and use a KYC process to confirm age at registration. Providing false information is a violation of our Terms and Conditions and may result in account termination.
9
Policy Changes & Updates
Qq778 reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
Current Version: This privacy policy was last updated in January 2026 and is fully in effect.
10
Contact & Complaints
For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please get in touch. Our dedicated privacy team is ready to assist you.
Email
Average Response: Within 24 hours
Live Chat
Active 24/7
Average Response: 2–5 minutes